Terms and Conditions

Welcome to Skills and Training Network!

1 Terms of use

This page, (together with the relevant Skills and Training Network’s Privacy Policy – sntnetwork.org.uk, tells you the terms of Use (“Terms of Use”) on which you may make use of this website and any of the websites set out below, whether as a guest or as a registered user.

The following terms and conditions (the “Terms”) apply to our provisions and your use of the information, services, and materials (“Blended and Online Content and Courses”) through Skills and Training Network website (the “Website”) including you visiting and browsing the Website (being a “Visitor”) and registering with Skills and Training Network as a student (a “Learner”).

These Terms should be read alongside, and are in addition to our policies, including our privacy and cookies policies (the “Policies”).

In these terms and conditions, the following words shall unless otherwise indicated, have the following meanings:

“Commencement & “Course Commences” means the point at which you first access the training and/ or training materials provided by us, Skills and Training Network. This will be defined as you attending at one of our training academies, accessing your pre-course learning materials, or accessing your online learning platform–whichever occurs first. For courses that require attendance at an academy, commencement is defined as the start date of the original course you booked and paid for/secured funding for, regardless of your attendance.

“Working Day” means a day (excluding Saturdays) on which banks are generally open in London for the transaction of a normal banking business.

“Acceptance” means that unless you advise us of your wish to cancel in line with your cancellation rights you automatically accept these terms and conditions.

“Training Course” and “Course” means the Training Course and related services are chosen by you and defined in the course outline provided in your Formal Offer Email and subsequently confirmed to you by receipt upon full/part payment, or in your signed credit agreement.

“Training Period” means the period during which we will provide you access to the Training Course and the associated learning materials, tutor support, and online learning platform.

Unless the context otherwise requires, words denoting the singular shall include the plural and vice versa, words denoting any gender shall include all genders and words denoting persons shall include bodies corporate and unincorporated, associations, partnerships, and individuals.

IMPORTANT NOTICE

By using this website and/or any of the services available through it, you agree to be legally bound by the Terms of Use and the relevant Privacy Policy set out or linked to above. Please read them both carefully before you start to use this website and keep a paper/electronic copy for your records. If you do not accept these Terms of Use, please refrain from using this website and YOU SHOULD NOT ENROL ON OUR COURSES

2. About the Terms of Use

2.1 These Terms of Use apply to your use of each of The Learning Academy and Skills and Training Network websites, namely:

www.sntnetwork.org.uk

Any reference to “Website” in these Terms of Use is a reference to any one of the above Learning Academy and Skills and Training Network websites which you are currently visiting or using (or which you have visited or used).

2.2 We reserve the right to update these Terms of Use at any time. If we do so, we will publish the amended version here. The amended Terms of Use will take effect from the time they are first published on the Website and, from then on, will govern the relationship between you and us in respect of your use of the Website. If you do not agree with the amended Terms of Use, you may not continue to use the Website after the time on which the amended Terms of Use are published on the Website.

2.3 The relevant Privacy Policy also forms part of these Terms of Use and it is very important that you read it carefully.

3- About us

In these Terms, references to “we” or “us” are to Skills and Training Network which is Limited, a company incorporated in England and Wales

(registered number: 07839780, and Registered Charity No: 1161029 and registered office is at 483 Green Lanes, London N13 4BS (Skills and Training Network “, we” or“us) and you in relation to the provision by us to you of a Training Course and related services.

In these Terms, references to “you” or “your” are references to you whether as a Learner or Visitor.

Skills and Training Network offers blended learning classroom and online accredited courses and training.
If you have any questions about these Terms or wish to contact us for any reason please click on “feedback” and select “contact support”, which can be found on the Website.
We strongly suggest that before you make a purchase and agree to us providing services that you read through these terms and conditions. If you have any questions concerning them, please ask us first. You should keep a copy of these terms and conditions for your records and reference for use at a later date by emailing us info@sntnetwork.org.uk

4. Linked Websites

We do not endorse and are not responsible for the contents or privacy practices of any third party websites which may be linked to on the Website. We shall not be responsible or liable for any loss or damages caused by use of or reliance on any content, goods or services available on such websites

5. Your use of the content on the Website

Whenever you view content or resources on our Website you will normally be notified on the same web page of the specific terms and conditions under which this content or resources may be used, copied, or modified, whether under a Creative Commons license or otherwise. You undertake not to modify, copy or use any content in any manner or for any purpose other than as expressly permitted or granted to you under any lawful statutory exemption. You undertake not to do anything which may breach our and others’ copyright, privacy and other proprietary rights.

6.Third-party content and software

Where content, information, software, and any other material or services are supplied by third parties, you acknowledge and agree that we cannot control and do not purport to endorse such content, software or services in any way. All third party content, software or services that are made available through the Website are offered in good faith but we do not (to the extent permitted by applicable law) accept any responsibility for the accuracy, reliability, timeliness, or otherwise of such content, software or other material or services (whether published on or offline) or for the use, download and/or installation of such content, software, or other material or services.

7.The Payment

Payments can be made via our website, by debit or credit card or by BACS. We don’t accept cheques. Payments must be made within full 14 days prior to the provision of the Open Course. Payment is only accepted in pounds’ sterling.

7.1 This agreement will remain in force until the learner has completed all payments.

7.2 By making or agreeing to purchase You irrevocably agree that you have read and fully understand and accept these Terms and Conditions in full: And-, That you are fully aware and that you accept that the coursework is all digital and once our learner management system has been accessed it is not returnable and you lose your right to a refund.

7.3 We use PayPal for our payment gateway that manages our payments only, you can choose to pay with your desired Credit/Debit Card or through your own personal PayPal account or bank transfer.

7.4 By accepting to pay by this method, you are agreeing to enter into a legally binding contract

7.5 An email will be deemed as having been delivered on a working day immediately following the day on which it is transmitted.

7.6 Once we and you have made a purchase and entered into a legally binding contract we will start providing the services to you instantly online, without any further discussion with you.

7.7 We offer easy payment plans terms of 2, 4, 6 and 12 Months. We charge a small admin fee for this service; however, The Learning Academy reserves the right to demand to full outstanding fee, and a Late Payment fee if any payments are missed at any time. The first payment usually amounts to 40% of the total fee inclusive of the admin fee and the remainder is paid over the selected monthly term and will be liable for the full payment of the course in full plus any costs, if you miss any payments.

7.8 Where you and we agree orally that we should provide the services then there will be a legally binding contract on the date of our oral agreement and it will culminate in an invoice being raised and you would be liable to complete the payment by bank transfer/Paypal and we don’t accept cheques.

7.9 In consideration of the payment of the course fee, we agree to induct and register you with the awarding body and to provide the Training Course and associated services for the Training Period. upon successful completion of the Training Course and assuming that you meet the required standards set out by the awarding body, you will receive certificates of qualification.

7.10 A request for access to any element of the Training Course, including but not limited to online learning platform access, tutor support, or examination re-sits which fall outside of the Training Period may result in additional costs to yourself.

7.11 If you fail to meet the required standards set out by the Awarding Body you may be required to re-sit examinations. This may result in additional costs to yourself which will be confirmed to you prior to you undertaking an examination re-sit. If you miss any payments or cancel the recurring payment agreement without informing Skills and Training Network in writing to info@sntnetwork.org.uk

We will send the purchaser/payer two reminders both by Email to the email address provided at registration, to pay the outstanding payment (s) before we instigate legal proceedings.

Block the Access to your Course until the issue has been resolved

Once Legal Proceedings have begun you will be expected to pay:

The full outstanding Course Fee, Plus;

£250.00 admin fee.

The Court Costs including any legal advice.

The Course Registration Fee.

Bailiffs/Collections Company Charges.

interest.

Chargeback costs can be anything up to £500.00.

The Consumer Contracts Regulations 13 June 2014 apply and clients have the right to cancel this contract without any liability (subject to a cancellation and registration fee below) within 14 days of the Contract start date, provided that, Services have not commenced and (please see point 1 & 2 above ) are not due to commence within this period.

8. LEARNERS WITH SPECIAL REQUIREMENTS

On enrolment, learners are encouraged to indicate whether they have additional educational needs that can be supported throughout their time at the center.

8.1 Dyslexia

Allowances will be made for poor spelling; assignments will be marked on the basis of content, meaning, and understanding. Additional material will be available on yellow, pink, blue or green paper should that be the learner’s preference.

Permission to tapelessons (on approval by Assessor)

Extra time for examinations (approval from Awarding Organisation).

8.2 Impaired Mobility:

Due to financial constraints and planning regulations, it may not always be possible to make necessary adjustments where existing building restrictions make access difficult. Areas that are presently inaccessible to people with impaired mobility will be reviewed and used as required. Should you need support with access please make this known to the center at the inquiry stage.

8.3 Other Conditions:

Learners may have other conditions affecting their studies i.e. epilepsy, asthma, etc. Learners are advised to inform the center at the time of enrolment for advice and information on the level of support available.

Note

In order to qualify for special consideration, Learners will have to present the center with a valid medical assessment from a recognized doctor. The center will endeavor to identify a student’s special requirements and make the necessary adjustments and support available. However, the responsibility for initiating these arrangements lies wholly with the Learner and we would also require a Statement of SEND from your Local Authority.

Registration for External Examinations:

We will assist the Learner in registering for external examinations; the exam fees for all such examinations are included in the price of any course.

9-Data Protection

We are registered with the Data Protection Officer and are committed to protecting your privacy and keeping your personal information secure. We will not disclose your details to any person unless you have given your consent or we are compelled to do so by law, or in response to a valid, legally compliant request by any law enforcement agency or government authority. We collect and retain a range of accurate, up to date and relevant information. The information you provide will be for the purpose of administration, career guidance and to meet any funding requirements, also for statistical and research purposes. Other organizations with which we may share information with may include Awarding Bodies and government funding agencies. At no time will your personal information be passed to organizations for marketing or sales purposes. We maintain reliable, auditable quality assurance systems for the purpose of documenting and recording assessment decisions. We keep records to track learner progress and allow for the independent authentication of certification claims as is a requirement of all awarding bodies. We will only discuss the Course or coursework with the learner, under no circumstances will we engage with an agent, friend, or a family member unless we are required to by law. If we suspect that any person is using another person or proxy doing their work then we will immediately cancel the course and report the learner for plagiarism, this will not reduce your liability to pay for the course as agreed.

10-Cancellation

In accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which replaced the Consumer Protection (Distance Selling) Regulations 2000, you may cancel your course anytime within fourteen working days after you receive your course materials whether in hard copy or online.

To cancel your course, you must send a signed, written notice via recorded delivery to the Cancellation and Conversions Department at our registered address in Bude (cancellations by telephone will not be accepted).

In line with The Consumer Rights Act 2015, you also have a 14 day right to change your mind and get a full refund for digital content, i.e. Online courses, that you have purchased, unless you have already started to download it.

You must also return any course-related hard copy materials in their original packaging to us at your own cost and risk, and in a resaleable condition. We strongly encourage you to send the course materials by recorded delivery so that you can track the return.

Upon receipt of cancellation notice and returned course materials at our registered address – and provided the course materials are, at our sole discretion, in a resaleable condition – we will process the refund due to you within thirty days of our receipt of your written notice of cancellation.

PLEASE NOTE – all cancellations will be subject to a 3% cancellation charge for administration, which would be deducted from any refund due to you.

11.No activity

11.1 If there has been no communication and no course activity for 3 months the Skills and Training Network reserve the right to remove you from the active learner list and will assume that you have deserted the course if at this point you still owe any money then this will place you in the Non-Payments section and it will be dealt with as point

12.Certificates

12.1 Skills and Training Network charges £20.00 for posting out certificates and £50.00 for replacement Certificates plus any charges from the awarding body, Skills and Training Network takes no responsibility for any certificates damaged during delivery.

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